Shipping Policy

Surebonder ("we" and "us") is the operator of (https://surebonder.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Product Availability 

Products are subject to stock availability. We try to maintain accurate stock counts on our website, but every so often there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. 

Shipping Rates: United States (Lower 48 States)

Shipping costs are calculated during checkout. These costs are determined by the cart's subtotal (taxes not included).  

 

 Order Subtotal  Shipping Rate
$0-$24.99 $3.99
$25-$49.99 $4.99
$50+ Free Shipping

Shipping costs for orders under $50 will automatically be added to the total cost. 

Shipping Rates: US Hawaii, Alaska, & Canada

Shipping costs are calculated during checkout. These costs are determined by the cart's subtotal (taxes not included).  

 Order Subtotal  Shipping Rate
$0-$24.99 $19.99
$25-$49.99 $29.99
$50-$74.99 $39.99
$75-$99.99 $49.99
$100-$199.99 $59.99
$200-$499.99 $69.99
$500+ $89.99

Shipping Rates: US Virgin Islands and Puerto Rico

Shipping costs are calculated during checkout. These costs are determined by the cart's subtotal (taxes not included).  

 Order Subtotal Shipping Rate
$0-$24.99 $7.99
$25-$49.99 $11.99
$50-$74.99 $14.99
$75-$99.99 $19.99
$100+ $24.99

Dispatch Time

Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday - Friday during our business hours of 8 a.m. - 4 p.m. CST. There are exceptions in the cases of national holidays where the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

In regards to a change of delivery address request, we are able to change the shipping address at any time before the order has been dispatched.

P.O. Box Shipping

Surebonder will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If the delivery time has exceeded the forecasted delivery window, then we recommend visiting the courier's website (e.g. USPS.com or UPS.com) and entering the tracking number that was sent within the shipping confirmation email. This will help determine the current status of the order. If you have lost or never received the tracking number please contact us via email at support@surebonder.com with your name and order number so that we can forward you the tracking information.

Tracking Notifications

Upon dispatch, customers will receive a shipping confirmation email that will include a tracking link from which they will be able to follow the progress of their shipment.  Customers will also receive an email when their order is labeled as “Out for Delivery” by the courier. 

Sales Tax

Sales tax is automatically applied to the price of goods as displayed on the "Shipping" and "Payment" pages of the checkout process.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund and returns policy.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service inquiries, please email us at support@surebonder.com